TERMS AND CONDITIONS

Toadstool Cottage Crafts operates in the following ways:
Via the internet: Buy online using credit or debit card via this website.
Craft Fairs - check out the news section for dates of our future Craft Fairs.
 
Payment Shopping Cart (PayPal) 
Making a payment is easy using the secure Paypal system. After selecting the item/s that you wish to purchase, just click on the "buy" button to add the item/s to your shopping cart. You can then either return to the website to resume shopping, or make your payment by your credit card. As payment is instant, your order will be processed immediately.  

Packaging 
We take great care with our packaging to make sure your item is not damaged during transportation. Where possible we reuse packaging to help the environment, but this will not affect your item/s.   

Postage  
We will endeavour to despatch all orders within 48 hours. Bespoke/Made to Order items will take longer, but details will be discussed with you at the time of ordering. 
If for some reason a delay is anticipated, (strikes, bad weather) we will contact you by email to confirm that you are aware of the delays.
All UK orders are sent by Royal Mail.     

Returns Website purchases 
We recognise the fact that it can be difficult to buy online. Many people who have seen our products presented at craft fairs say that they look better in real life! With that in mind, if you are not completely satisfied with your purchase you can return the item/s undamaged, in the original packaging within 14 working days of receiving the item/s for a refund or exchange. 
You will be responsible for paying the return postage costs. 
Before returning the item/s, please contact us via the 'contact form' on this website within 14 days of receiving the item/s. We will send you full instructions on how to return the item/s. 
Items sent back without prior approval may be returned to the sender.  

Faults or Damages 
In the unlikely event that your item/s is damaged due to faulty workmanship, a full refund or exchange will be offered within 30 days of receipt. Please contact us to discuss the various options available. 
Items damaged through misuse, neglect, accident, or by 'normal' wear and tear cannot be refunded.
   
Bespoke/ Made to Order Items  
We cannot offer a refund or exchange on Bespoke/Made to Order items. In the unlikely event that the item is damaged due to our workmanship, the item will be repaired free of charge. Please contact us using the 'contact form' and we will be able to discuss options available.
   
Guarantee 
We take great pride in the quality of our products. In the unlikely event of damage due to our workmanship, you will be able to return/exchange the item within 30 days of purchase, or we will repair your item free of charge. Again, please contact us via the 'contact form' and we can discuss all the various options available.  

Legal Notice 
Please note that all transactions made via this website are subject to UK law. Your statutory rights are not affected. By placing an order with Toadstool Cottage Crafts you agree to the terms and conditions stated on the website.


 
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 Looking for Unique Gifts?
 Toadstool Cottage Crafts may be able to help. From evening bags to nappy bags, home décor to bibs for babies, there's something for everyone.